Your Trusted Electronics Repair & Service Partner
Fixtron India is an online electronics repair and service platform built to make repair requests, device submission, repair tracking, quality testing and final delivery easier and more convenient for customers.
Who We Are
Online repair support designed around convenience, communication and organised service.
About Fixtron India
Fixtron India provides online electronics repair and service support for supported mobile phones, Bluetooth earbuds, Bluetooth neckbands, Bluetooth speakers, mobile software issues and other eligible electronic devices. Customers can start the repair process through our online Repair Request Portal without needing to begin the process manually at the store.
Our Service Philosophy
Our service process is designed to keep the repair journey organised from the initial request to the final delivery. Customers can submit device information, provide live condition photos or videos, follow repair progress through the Repair Status Portal and stay informed about the current repair stage.
What We Repair
Our main repair categories are focused on commonly used consumer electronics.
Bluetooth Earbuds Repair
Repair support for supported Bluetooth earbuds and related electronic issues.
Bluetooth Neckband Repair
Repair service for supported Bluetooth neckbands and their electronic problems.
Bluetooth Speaker Repair
Repair support for supported Bluetooth speakers and related device faults.
Mobile Phone Repair
Repair support for supported smartphone hardware and device-related problems.
Mobile Software Repair
Support for supported mobile software-related problems and troubleshooting.
Other Device Repair
Repair assistance for other eligible electronic devices outside the main categories.
Easy Online Repair Request
Start your repair request online by providing the required customer and device details.
WhatsApp Number Verification
The registered WhatsApp number is checked first for previously saved customer details.
Customer Details
Customers can provide their name, gender, email, address, post office and PIN code.
Device Information
Select the device type, supported brand and model number where applicable.
Live Condition Media
Customers can upload multiple live condition photos or videos before submitting the request.
Issue Description
Customers can describe the issue with the device in up to 200 words.
Repair Request ID
A Repair Request ID (RRID) is generated after successful request submission.
Supported Device Types & Brands
Device and brand availability may vary depending on the repair issue and service feasibility.
| Category | Available Options |
|---|---|
| Device Types | Bluetooth Neckband, Bluetooth Earbuds, Bluetooth Speaker, Smart Phone, Other Devices |
| Brands | OnePlus, Oppo, Realme, Samsung, Boat, Vivo, Redmi, Others |
| Required Device Details | Device Type, Live Condition Photos/Videos |
| Optional Details | Brand, Model Number, Email, Nearby Rail/Bus Station, Google Maps Point Link, Issue Description |
Convenient Device Shipping Options
Customers can arrange device delivery based on the availability of pickup support.
🚚 Team Pickup
When pickup support is available for the customer's location, the team may arrange the required collection process.
- Pickup availability depends on location and service conditions.
- Customer receives the required communication regarding the process.
- The device then moves into the repair workflow after reaching the store.
📦 Customer-Arranged Courier
If the team cannot arrange pickup, customers can send the device themselves using India Post, DTDC or another suitable courier or delivery platform.
- Store address can be shared through WhatsApp when required.
- Customers can choose a suitable courier service.
- Proper protective packaging is recommended before shipping.
Our Repair Journey
The Repair Status Portal is designed around a six-stage repair workflow.
Verified & Listed
The submitted item is verified and listed in the repair workflow after reaching the required service stage.
Repair Start
The repair process starts after the device reaches the appropriate stage for repair processing.
Repair Quality Check (QC)
The device can be checked through a dedicated repair quality-control stage.
Final Test
The device goes through the final testing stage before moving towards delivery preparation.
Ready For Delivery
After the required repair and testing stages are completed, the device moves to the ready-for-delivery phase.
Delivery Completed
The final stage records completion of the delivery process.
Real-Time Repair Status Tracking
Customers can use their registered mobile number and Repair Request ID (RRID) to check repair progress.
📲 Track Your Repair
The Repair Status Portal provides customers with the current repair phase, device information and stage-by-stage repair progress. Each stage may display its current status and relevant completion or failure timestamps.
⏳ Before Device Reaches Store
If the device has not yet reached our store, checking the repair status may display “Waiting”. Customers should arrange delivery as soon as possible to start repair processing.
Individual Repair Stage Status
Repair stages can show their current condition independently.
| Status | Meaning |
|---|---|
| PASS | The particular repair stage has been successfully completed. |
| FAILED | The particular repair stage has been marked as failed and displays the relevant date and time. |
| WAITING | The particular repair stage is pending or has not yet been processed. |
Live Device Condition Photos & Videos
The repair request system allows customers to submit visual information about the device condition.
| Upload Feature | Details |
|---|---|
| Multiple Files | Multiple photos or videos can be selected together. |
| Maximum Total Upload | Up to 50 MB per repair request. |
| Maximum Single File | Up to 35 MB for one file. |
| Purpose | To provide live visual information about the item's current condition. |
Service Areas
Customers from selected locations can use the online repair and courier-based service process.
| Location | Available Service Approach |
|---|---|
| Howrah | Online repair request, tracking and courier support |
| Uluberia | Online booking and device shipping support |
| Amta | Online repair request and courier-based service |
| Bagnan | Online repair booking and tracking support |
| Kolkata | Online electronics repair and service support |
| Jadavpur | Online repair request and courier-based service |
| Kharagpur | Online repair booking, tracking and shipping support |
| Medinipur | Online repair request and courier support |
| Serampore | Online repair and courier-based support |
| Chandannagar | Online repair booking and delivery support |
| Dankuni | Online repair request and shipping support |
| Haldia | Online booking and courier-based repair support |
| Tamluk | Online repair request and tracking support |
Frequently Asked Questions
Common questions about Fixtron India's repair service.
Ready to Start Your Repair?
Submit your repair request online, provide the required device information and follow your repair progress through the Fixtron India Repair Status Portal.